- Cancel an order
After the order payment is successful, the user can check the order status in the account order details.
Support cancellation within 30 minutes, you can cancel the order in the order details. After the order is cancelled, the payment will be fully refunded to your payment account within 1-2 business days. The exact timing of your refund depends on your payment method.
Orders that have been packaged and shipped: the order has been processed, the package cannot be returned, and the order cannot be canceled.
If you confirm that you want to cancel the shipped order, please contact us at [email protected], and the resulting return shipping costs and other additional costs will be borne by the customer.
- Return and exchange time
Our returns and exchanges are valid within 7 natural days after the Ice cream scoop arrives. If it is more than 7 natural days after you receive the safe, we will not be able to provide you with a return or exchange service.
When returning or exchanging products, the new products you purchased on Icecreamsscoop.com will not affect the resale. Within the validity period of the return, you can contact customer service to negotiate a refund (the Ice cream scoop is damaged due to man-made or external reasons, and returns and exchanges are not accepted).
- Requirements for return and exchange of products
Your Ice cream scoop must be in the same condition as you received it, with unworn and unused surfaces,The complimentary products must also be returned together.
- Shipping charges for returns and exchanges
The received goods are found to be unusable or have quality problems; the goods are found to be damaged when received; the goods are different or missing from what you ordered. Where the above situations occur, TWEAKABLE TABLEWARE, LLC will refund the corresponding payment and bear the shipping costs incurred. If it is due to personal factors such as customer dislike, wrong purchase or other human factors when placing an order, the customer will bear the freight.
- Steps for return and exchange
Send the proof of purchase and the condition of the product to [email protected]. When we confirm that the return standard is met, we will prompt you to send the product together with the original packaging to TWEAKABLE TABLEWARE, LLC, whose address is 143 MAIN STREET, SUITE E, SPRINGFIELD, Massachusetts, United States.(all returns and exchanges that have not been communicated in advance will not be processed).
After you send out the safe that needs to be returned, please send the return notification email to [email protected], and provide the following information: courier company name, waybill number.
After we receive the goods and confirm that they are correct, we will refund within 1-2 business days, depending on the payment method. Please wait patiently for the bank to arrive at the account. Please contact us if you have not received your account within 2 business days.
In view of the uncontrollability of the bank in the refund process, the actual refund time will vary slightly due to different bank policies, please understand.
- Do we charge relisting fees?
We do not charge relisting fees.
- How to get a refund?
Once the returned Ice cream scoop arrives at TWEAKABLE TABLEWARE, LLC’s warehouse and is successfully inspected, the refund process will begin. The refund amount will be credited back to your payment account within 1-2 business days. The specific refund time depends on your payment method, please be patient and don’t worry.
- Return packaging problem
Please return in original packaging. TWEAKABLE TABLEWARE, LLC is not responsible for collision damage during shipping caused by unused original Ice cream scoop.